After Sales Services Team
The management aim of VATTENMEC is providing clients with qualified products and service. To guarantee clients can receive better service, VATTENMEC is always trying to improve its service quality during the pre-sales,on-purchase and after sales.
The after-sales service team of VATTENMEC is always ready to answer the questions from clients and solve the problem for clients to ensure the smooth operation of the water system.
- Implemented the quick response system, all the formal letters must be replied in four hours.
- Professional site services, which response the customer in the same province in 48 hours and 2 hours in other provinces.
- Customized products for the key projects and essential facilities.
- Free training of erection, operation, and maintenance.
- Lifelong tracking and service based on a complete sales record archive.
- Overall contract of operation and maintenance of pumps for customers, saving the maintenance and labor cost for customers, professional engineers for professional jobs.